Frequently Asked Questions
Everything you need to know about shopping with Once More Luxury.
How do you guarantee the authenticity of your luxury items?
Every item at Once More Luxury undergoes a rigorous multi-point inspection by our team of expert authenticators. We guarantee 100% authenticity on every piece or your money back.
What is the condition of your pre-loved fashion pieces?
We use a standardized grading system ranging from 'Pristine' to 'Good.' Detailed condition reports and high-resolution photography are provided on every product page so you know exactly what to expect.
How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take 7-14 business days depending on customs.
What is your return policy for high-end accessories?
We offer a 14-day return window for most items, provided the security tag remains attached and the item is in its original sold condition. Please note that certain high-value items may be subject to a restocking fee.
Do you offer international shipping and customs coverage?
Yes, we ship worldwide. Please note that international customers are responsible for any local customs duties or taxes incurred upon entry into their country.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer flexible financing options through Klarna and Affirm for eligible purchases.